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WARRANTY INFORMATION

1001

Brand

Products 

Warranty

End User Action

Safes

1 year

Call fi rst as fault can be fi xed over the phone 0151 9446414. If product 
is confi rmed as faulty then return for credit (with proof of purchase).

Headsets, Amplifi ers & Telephones

2 year refurbished 
replacement (does 
not cover damage/
misuse). Encore Pro 
3 year refurbished 
replacement (does not 
cover damage/misuse)

DOA (21 days) return for credit (with proof of purchase). 
Warranty Call 0800 410014 for repair or replacement.

All Products

1 year

DOA (30 days) return for credit/replacement.
Warranty Call 0844 848 0905
or email returns.dept@nimans.net for repair procedure.

Scales

1 year non-registered/
5 year registered

Call helpline 0871 234 0999.

Letter Openers, Paper Folders

1 year

Call 0800 988 2429.

Digital Cameras

1 year

Call Praktica helpline 01494 768660 for advice.

Heavy-duty Punches/Staplers

15 year repair 
(excludes hollow 
cutters, dies, cutting 
discs and boards)

Call 01474 852430 for collection/repair.

Rexel Shredders

2 year repair with 
5 year on cutting 
heads

Call Service 08456 586600 - engineer repair/straight exchange. 
Details required by fax or email - model name and number, serial 
number, proof of purchase, nature of fault, full address, name and 
telephone number (A dedicated email address and fax number is used 
to receive this info). New machine sent usually within 2-3 working 
days, there will either be a collection of the faulty machine or will ask 
to dispose. All exchanges are logged on a database.

Bins & Recycling System

1 year

Call helpline 02030 279050 with order details and any photos that 
may help.

Smoking Bins, Smokers Pole

1 year

Call helpline 02030 279050 with order details and any photos that 
may help.

Mechanical Sweeper

1 year

Call helpline 02030 279050 with order details and any photos that 
may help.

Trolleys & Carts

1 year

Call helpline 02030 279050 with order details and any photos that 
may help.

Barricade Systems

1 year

Call helpline 02030 279050 with order details and any photos that 
may help.

Scales

1 year

Call 0845 246 6717 or email sales@brecknellscales.co.uk

Consumables

1 year

Return for replacement/credit with proof of purchase (ESSENTIAL).

Fax Machines, Printers & 
Multifucational Machines

1 year

Call 0330 726 7864 for returns reference number. (Same as Call 
Log number) must be accompanied by all the consumables and 
accessories it was originally supplied with. Failure to do so will result 
in the unit being rejected for credit with no exception.

Warranty Information

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