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998

WARRANTY INFORMATION

Brand

Products 

Warranty

End User Action

Compatible & Remanufactured 
Inkjet & Toner Cartridges

2 year replacement

Printer damage call 01205 318 687.
Faulty cartridges return for credit/replacement.

Scales

1 year non-registered/
5 year registered

Call helpline 0871 234 0999.

Bins

1 to 10 years,
varies by model

Return for replacement / credit with proof of purchase (essential)

Catering Jugs & Kettles

1 to 10 years,
varies by model

Return for replacement / credit with proof of purchase (essential)

Apple

iPad / iMac & Accessories

1 year limited 
warranty

Call helpline UK 0844 209 0611.
Ireland (353) 1850 946 191.

Trolleys & Sack Trucks

1 year

Call 01902 499500.

Projectors

2 year warranty. 
1 year Return to Base, 
1 year Pickup and 
Return

Call BenQ helpline 0207 216 0039.

Air Purifi ers, Fans, Ceramic Heaters, Oil 
Filled Heaters, Dehumidifers, Humidifers

Varies by product, see 
instruction manual

First year, return for credit
Rest of warranty, if manufacturing fault and date code is in warranty 
& proof of purchase can be provided contact manufacturer
Contact email: rans@jardences.com

Consumables (including Labelling Tape)

1 year

Return for credit.

Fax, Printers & P-Touch Electronic 
Labelling Machines & Scanners

1 year

DOA Call 08444 999444 to arrange repair, if unable to repair Brother 
will issue a call reference number (CRN) if fault is within 14 days. 
Return for credit (with proof of purchase) quoting CRN. 
Warranty Call 08444 999444 to arrange repair.

Burco

All products

1 year

Call 0844 8153742, if 

DOA obtain an authorisation number. 

Warranty Non-returnable to RDC.

Scanners, Inkjet Printers, Fax Machines 
(B820,B840,JX200,JX500 only) LBP3000

1 year

DOA (14 days). Call 0207 660 0186, quoting serial number, to resolve 
over the phone, if unable to rectify return for credit (with proof of 
purchase). Products found not faulty will not be credited. 
Missing parts will be sent out FOC, call Robert Scott company on 
01869 331741. 
Warranty Call 0207 660 0186, quoting serial number, to resolve over 
the phone, or for Canon to repair or replace as appropriate. 
Missing parts will be sent out FOC, call Robert Scott company on 
01869 331741.

Digital Cameras

1 year

Call Canon helpline 0207 660 0186.

Personal Copiers, Fax (Not B820, B840, 
JX200, JX500), Multifunctional Machines 
LBP5000, LBP5100, LBP3360

1 year

DOA (14 days). Call 0207 660 0186, quoting serial number, to resolve 
over the phone, if unable to rectify return for credit (with proof of 
purchase). Products found not faulty will not be credited. 
Missing parts will be sent out FOC, call Robert Scott company on 
01869 331741. 
Warranty Call 0207 660 0186, quoting serial number, to resolve over 
the phone, or for Canon to repair or replace as appropriate. 
Missing parts will be sent out FOC, call Robert Scott company on 
01869 331741.

Cash Registers

1 year

DOA (28 days) return with all packaging and accessories. 
Warranty Call number on warranty card (included with product) for 
on site repair. Customers in Northern Ireland Casio models are still 
covered by a one year warranty but in the event of machine failure the 
customer should contact their direct supplier.

Warranty Information

2018 Complete  p998.indd   998

18/10/2017   14:27