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End User Action

Cash Registers

1 year

DOA (28 days) return with all packaging and accessories. 
Warranty Call number on warranty card (included with product) for 
on site repair. Customers in Northern Ireland Casio models are still 
covered by a one year warranty but in the event of machine failure the 
customer should contact their direct supplier.



1 year

If Damaged on arrival please call: 01509 224580 Ext: 115
Warranty Return for credit/replacement

Soap Dispensers

Lifetime Guaranteed 
against normal wear 
& tear

If possible take a photo & obtain the batch number situated on 
the back plate when you open the dispenser. Please phone Deb 
Technical on 01773 855209

Difi btech Lifeline

Defi brillator

8 year

Contact Wallace Cameron - Helpline
Telephone 01698 354600


1 year

Email or call Duracard Customer Service 
01202 897071.

Warehouse Trolleys

1 year

Call 0121 356 2224/2228 to arrange repair.

Shredders, Laminators & Binders

Varies by machine

DOA (30 days) return with proof of purchase. Return for replacement/credit.
Warranty Call 01302 836836 to arrange repair with serial number of 
machine and proof of purchase.

All Products

2 year replacement

Call 00800 38832222 Mon to Thurs 8am to 1pm and between 2pm 
and 4pm, Friday 8am to 1pm and between 2pm and 3pm. 
For technical support and if necessary exchange direct with 
manufacturer. Please also refer to the following website for further 



1 year

Call 0870 6000922 (Proof of purchase will be required).

Binding & Laminating

2 year repair/

DOA Return for replacement. End user must supply serial number and 
proof of purchase. 
Warranty Call 0845 6586600 to arrange repair.

Printers & Scanners

1 year

DOA Call 0845 161 0030 with details of fault. If unable to rectify return  
for credit. ESSENTIAL to have a copy of proof of purchase. Product 
must be returned to the RDC within 10 days of purchase. 
Warranty Call 0845 161 0030 with details of fault.

Cartridges, Drums, Maintenance Kits & 
Fuser Units

1 year

Return for replacement/credit.

3D Printers, Consumables

1 year

Call Support Line 0203 910 9155 or email

IVG Safety

Fire Equipment & Extinguishers

1 year

DOA Return for credit (with proof of purchase and full details of issue).
Warranty Call 01603 787679 to arrange repair.

All Products

See individual 

DOA (14 days) return for replacement/credit.
Warranty call 01784 220172.

Digital Cameras

1 year

DOA/Warranty Email or call 0800 096 7780.

Warranty Information

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